Contact Us

This  channel is linked to the Fala.BR Platform, the official system of the Brazilian Government for receiving manifestations from society.

Manifestations registered through an electronic form will be forwarded to the Brazilian government for processing in accordance with the rules of the federal public administration.

To address demands related to COP30 with the Brazilian government, you can submit here:

Complaint: Used to express dissatisfaction with a public service;

Report: Used to report an irregularity, an unlawful act, or a violation of rights in public administration;

Compliment: Used to express satisfaction with a public servisse;

Suggestion: Used to submite a suggestion for improving public service;

Request: Used to ask for actions to be taken by public administration;

All information will be treated with security and confidentiality, in accordance with the General Data Protection Law (Law No. 13,709/2018). Your right to privacy will be respected at every step. 

If you wish to submit a manifestation: 

• Choose the language of your choice (Portuguese, English  or Spanish) and fill out the electronic form;

• Your manifestation will be received by the  Brazilian Government; 

• The information will be registered in Fala.BR,  the official system of the Brazilian Government for receiving manifestations from society;

• Your manifestation will be analyzed and forwarded to the responsible sector for action; 

• If you provide an email, you will receive a response within the legal deadline (up to 30 days, extendable once upon justification, according to Law No. 13,460/2017). 

Participate! Your voice helps build more inclusive, transparent, and democratic climate governance. 

Can I submit a manifestation even without being in person at COP30? 

Yes, the channel is open to all people interested in the themes of the event. 

Will I receive a response to my manifestation? 

Brazilian citizens must submit their requests through Fala.BR, where they can track the progress and consult the response directly on the platform.

Foreigners will also receive a response, provided they enter a valid email for contact at the time of registration.

What is the deadline for response? 

The deadline for response is up to 30 days, extendable only once for an equal period, according to Article 16 of Law No. 13,460 of June 26, 2017. 

Does this channel replace the Customer Service (SAC) or the service of the COP organization? 

No. This is an independent channel, focusing on receiving complaints about public services, report of irregularities, suggestions for improving policies and compliments for good practices. For logistical or service information, consult the official channels of the event organization indicated in the table at the beginning of the page.

Before starting the form, we advise you to check if there is already an appropriate channel for forwarding your request in the table below. The proper use of the channels indicated in the table may provide quicker solutions to specific cases, such as labor complaints and complaints regarding accommodation and transportation services.

Ministério Público do Trabalho

Type of service: Labor Complaints

Service channels: https://mpt.mp.br/pgt/servicos/servico-denuncie (system in Portuguese ​langua​​ge)

Aeroporto Internacional de Belém

Type of service: Aviation-related

Service channels: (91) 9319-4803 / atendimento@noa-airports.com.br / https://socicam.omd.com.br/socicam/externo/cadastro.do?instituicao=6318 (system in Portuguese ​langua​​ge)

Prefeitura de Belém

Type of service: Bus routes and system

Service channels: (91) 98429-0855 / gabsex@segbel.pmb.pa.gov.br / https://ouvidoria.belem.pa.gov.br/ (system in Portuguese ​langua​​ge)

Bnetwork

Type of service: Accomomdation in Belém

Service channels: +33 1 58 16 20 23 /  cop30@bnetwork.com

Qualitours

Type of service: Accomodation onboard

Service channels: (11) 5043-0766 / cop30@qualitours.com.br

Movida participações S.A

Type of service: Car rental

Service channels: 0800 606 8686 / cop30@movida.com.br / https://www.movida.com.br/contato (system in Portuguese ​langua​​ge)

DMDL Ltda

Type of service: Blue Zone infrastructure

Service channels: (11) 4382-7011 / dmdl@dmdl.com.br

Consórcio pronto RG

Type of service: Green Zone Infrastructure

Service channels: (61) 98318-9062 / prontoeventosmg@gmail.com

Interactio

Type of service: Translation

Service channels: COP30@interactio.io