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COP30 SERVICES

COP30 Accessibility

Published on Nov 5, 2025 4:21 PM - Modified a month ago

COP30 will be held in Belém, in the heart of the Amazon — a vibrant and diverse region that inspires the world with its natural, cultural, and human richness.
The Amazon is plural, and so is COP30.

We believe that caring for the planet also means caring for people. That is why accessibility is a fundamental pillar in building a truly sustainable event — one that welcomes and values all forms of existence, thought, and expression.

The diversity that drives discussions on sustainability and the SDGs – Sustainable Development Goals, among which we are directly aligned with SDG 10 – Reduced Inequalities, is also reflected in how we plan the experience of every participant. Our commitment is to ensure that everyone, without exception, can fully participate in the dialogues and experiences that will make COP30 a historic milestone for the planet.

Accessibility Resources

At COP30, we believe that everyone should be able to fully experience the event — with comfort, independence, and safety.
With this in mind, we have prepared a variety of resources and services to ensure that every participant feels welcome, respected, and supported in every detail.

Our accessibility team and volunteers will always be nearby to help — whether with information, equipment loans, assistance with mobility, or any other specific needs.
Count on us!

Here are some of the resources available to you:

  • Accessibility Help Desk
    Blue Zone: 01 Located at the entrance, in the Accreditation area;
    01 in the Service Hub Area
    Opening Hours — Blue Zone:
    Days: Monday to Saturday
    Time: 8:00 a.m. – 7:00 p.m.

    Green Zone: event entrance area, inside the Welcome tent
    Opening Hours — Green Zone:
    Days: Monday to Saturday
    Time: 9:00 a.m. – 7:00 p.m.

It is a support point to ask questions, request guidance and receive individualized support.

  • Accessible Restrooms
    - Available throughout the Blue and Green Zones.
    - In the Blue Zone, all accessible restrooms are unisex, as are those in the Green Zone’s food court — offering greater comfort and inclusion.
  • Family Restroom: a space designed for families who need greater privacy and convenience, located in the Gastronomic Center of the Blue Zone.
  • Lactation Room: a private and comfortable space for nursing parents, located in the Blue Zone.
  • Manual Wheelchairs
    - Available for temporary use within the event areas.
    - The equipment is intended for use inside the venue and can be requested at the Accessibility Help Desk, to be returned there after use.
  • Sunflower Lanyard
    Internationally recognized as a symbol of support for people with hidden disabilities, the sunflower lanyard will be available for anyone who wishes to use it. It helps identify participants who may require extra attention or assistance, fostering an empathetic and inclusive environment.
  • Sensory Kit
    Available for loan upon request at the Accessibility Help Desk.
    The kit includes noise-canceling ear protectors and protective glasses, offering sensory comfort for neurodivergent participants or those with auditory or visual sensitivities.
  • Assistance Dog Support
    - COP30 is a service-dog-friendly event.
    - Water bowls will be placed throughout the venue to ensure the comfort and well-being of service dogs accompanying their handlers during the conference.

  • Quiet Room
    A quiet and welcoming space designed for rest and self-regulation for people who need a tranquil environment during the event. The Quiet Room will be signposted and equipped to offer comfort and privacy, promoting the well-being of all participants, and is preferentially used by neurodivergent individuals.
    The rewarding partnership with the Ministry of Health, represented by Dr. Carlos Frank, and the Pará State Health Secretariat, represented by Dr. Ivete Gadelha Vaz, State Health Secretary of Pará, Dr. Heloísa Guimarães, Deputy State Health Secretary of Pará, and Marcia Yamada, State Coordinator of Mental Health, will give us the opportunity to have qualified and trained professionals to offer the best welcoming service in our room.
    The Quiet Room (room 01) is located on the mezzanine of the Hangar building. Inquire at the Accessibility Desk for its location and instructions for use.

  • Translation and Interpretation Services
    - LIBRAS (Brazilian Sign Language) Interpretation: available during official plenary sessions (Plenaries 01 and 02, in the Blue Zone), as scheduled.
    - International Sign Language (ISL) Interpreters: optional service available for private hire, subject to availability.
    Reservations can be made at the Service Hub (Blue Zone) or through the official website:
    https://cop30.br/pt-br/servicos-da-cop30/traducao-e-interpretacao
    -     The event will be streamed on CanalGOV on YouTube, with sign language interpretation - https://www.youtube.com/@canalgov
  • Accessibility Team
    Present throughout the Blue and Green Zones, our team is prepared to provide assistance, guidance, and ensure that your experience is smooth, inclusive, and welcoming.
  • Trained Volunteers
    A team of volunteers will be available from your arrival at the airport, during transportation, and throughout the COP30 venues — ready to provide information and assistance whenever needed.
    Our team will be easily identified by the COP30 Accessibility Team pin. Do not hesitate to reach out.

Attention: In order to best serve everyone, we CANNOT offer personal assistance services, meaning assigning a person for full-time individual assistance. Our volunteers are available to meet general needs and provide point-to-point transportation.

At COP30, accessibility is a shared commitment.

Every structure, service, and person involved in the event works with one purpose: to make you feel part of this global experience for sustainability and life.

Accommodation

During COP30, participants will have access to information and support regarding accessible accommodation directly on our website: https://cop30.br/pt-br/servicos-da-cop30/hospedagem

If you have any specific needs, please contact our accommodation team using the link above.

Our goal is to ensure that every person finds a suitable and comfortable space for a peaceful and inclusive stay.

Accessible Transportation

Belém is preparing to welcome the world with accessible and efficient public transportation.

All city buses are equipped with lifts and adapted for people with disabilities or reduced mobility.

For COP30, there will be 250 buses dedicated to exclusive event routes, including 100 brand-new vehicles entering service especially for the event.

The routes have been designed according to the accommodation map, ensuring practical and safe travel near Belém’s hotel network.

Official COP30 buses will drop participants 300 meters from the entrances, and each bus will have a trained volunteer in addition to the driver.

There will be 108 stops, from the airport to the event venues, including the Outeiro region, where the ships will be located.

For those using ride-hailing apps or taxis, pick-up and drop-off points will be 700 meters from the main entrance.

Whenever possible, we encourage the use of public transportation.

More information is available at: https://cop30.br/pt-br/servicos-da-cop30/transporte-durante-a-cop30

Private Transportation Pick-up and Drop-off Point

For people with physical disabilities, visual impairments, and reduced mobility who arrive in private cars, we will have a designated pick-up and drop-off point closer to the blue zone entrance.

A personal and non-transferable voucher will be provided for this purpose. This request must be made at the accessibility desk 24 hours in advance, with proof provided, unless you have a visible physical disability in your lower limbs. Proof will be accepted through the following documents:

  • Physical disability card, issued by a competent authority.

  • Medical report issued by a competent authority;

  • Senior citizen card or identity document proving you are 60+

Once purchased, the voucher will be valid until the end of the event.

Instructions regarding the location will be provided along with the voucher.

Use the map below to plan your route:

Arrival and Drop-off
At any checkpoint or at the parking entrance, present your voucher. The transport team will direct you to the designated drop-off point, located 60–100 meters from the event entrance.

Departure and Pick-up
Return to the same location as your drop-off point. Inform the transport team of your driver’s name and vehicle license plate so they can authorize entry for pick-up.

Assisted Mobility Service

If you need assisted mobility assistance from your pick-up or drop-off point to the Venue, whether arriving by public or private transport, you can schedule this service, and one of our volunteers will take you in a wheelchair to the designated spot. Use the link below and book 24 hours in advance, up to 7 pm the day before.

Using the form below, we can schedule the service – you will need to provide the estimated time (arrival or departure) and the service requirement: assistance only or assistance + wheelchair):

Assisted Mobility Request

Please be organized and remember to schedule, wheelchairs must be returned and the service will be provided subject to availability, only within the stand's operating hours – 8:00 am – 7:00 pm.

CONTACT:

We have a communication channel available via WhatsApp so you can ask questions and send requests through the WhatsApp channel: +55 91 98149-5546

Feel free to contact us. Our hours – 8:00 AM to 7:00 PM.

Stay updates

More accessibility services and information will soon be available on this page.

Follow official updates, and if you have any questions or need support, please contact the official event channels.

Our accessibility team will be ready to assist you with attention, empathy, and respect.