Women Facing Violence Gain Access to New Multilingual Support Line During COP30 in Belém
Dial 180 - Brazil’s Women’s Helpline — is a free service available 24 hours a day, seven days a week
By Jonathan Ferreira / Ministry of Women
The Brazilian government, through the Ministry of Women (MMulheres), has launched a dedicated support channel for victims of gender-based violence during COP30 in Belém, Pará. The hotline — part of the national “Dial 180” service — will operate around the clock and offer assistance in four languages: Portuguese, English, Spanish, and Brazilian Sign Language (Libras).
Developed in partnership with the Pará state government, the new protocol enables coordinated action between the state’s Secretariats for Public Security and for Women, as well as the Public Prosecutor’s Office, to ensure faster and more effective responses to reports of violence.
“Reports received through the hotline will be forwarded to the Public Security Secretariat for investigation and simultaneously to the Secretariat for Women, which provides support services, including psychological counseling,” explained Ellen dos Santos Costa, general coordinator of the Dial 180 service. “The Public Prosecutor’s Office will monitor the entire process to ensure that women’s needs are met.”
The specialized service will remain available in Belém until November 30. All calls are free and confidential, and reports can be made by victims themselves or by third parties. Assistance is available via telephone (by dialing 180 and pressing 0), WhatsApp at +55 (61) 99610-0180, or email at central180@mulheres.gov.br.
Through this channel, women can report violence, receive legal guidance, and access information about specialized services such as women’s shelters, referral centers, women’s police precincts, and public defenders’ offices.
A Lifeline for Women
The Dial 180 service relies on 288 trained specialists and a total staff of 332, including supervisors, monitors, and psychologists. In emergencies, callers are advised to contact the Military Police directly by dialing 190.
Between January and September 2025, the hotline handled 647,000 phone calls, 22,573 WhatsApp messages, 116,565 emails, and 18 video calls. Over the same period, 113,048 reports of violence against women were recorded — 65% made by victims themselves, 23% anonymously, and 11% by third parties.
To strengthen the service, the Ministry of Women continues to train staff on culturally sensitive and trauma-informed approaches, with an emphasis on understanding how race, gender, and geography shape women’s experiences of violence. The initiative underscores the federal government’s commitment to a more humane, inclusive, and responsive system of protection.
How to Access the COP30 Hotline for Women in Belém
- Phone: Dial 180 and press 0
- WhatsApp: +55 (61) 99610-0180
- Email: central180@mulheres.gov.br
Learn more about Brazil’s commit to gender equality here.
Translation: Tadeu Azevedo (POET/UFC)
Proofreading: Michel Emmanuel Félix François (POET/UFC)